Cancellation Policy - Surgical Avenue

Surgical Avenue believes in helping its customers as far as possible and has, therefore, a liberal Cancellation Policy. Under this policy:

• Cancellations will be considered only if the request is made within 12 hours of placing an order by contacting our support.
• Refunds will be done within 7-10 working days in the case of online payments done through the Credit/Debit/Net banking facility.

RETURN/EXCHANGE POLICY

• All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email the customer care for the Return procedure within 24 hours of delivery. The decision to accept returns rests solely with the Surgical Avenue Team.
• Once the products are shipped no returns will be accepted unless the above-mentioned details stand true.
• If the product is disliked by the customer it is not eligible for exchange.
• The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact product colour. Sometimes the colours may look different due to the temperature of your monitor and/or device settings.
• Please ensure that products are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.
• Once the Surgical Avenue team decides to accept the request, It shall take a week’s time to refund or exchange.
• Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange requests shall not be entertained